Buy996 is an online platform where you can discover a wide range of products from various categories, including electronics, fashion, home essentials, and more. We strive to provide a convenient and secure shopping experience for our customers.

To place an order, simply browse our website, select the items you wish to purchase, and add them to your cart. Proceed to checkout, where you can review your order details and complete the payment process.

We accept various payment methods, including credit/debit cards, online banking, and cash on delivery (COD). You can choose the payment option that suits you best during checkout.

Shipping times may vary depending on your location and the availability of the products. Typically, orders are processed and dispatched within 1-3 business days. You can track your order using the provided tracking number once it has been shipped.

At the moment, we only offer shipping within Malaysia & Singapore. We do not currently offer international shipping services.

We want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, you may return it within 30 days of receipt for a refund or exchange. Please refer to our Return Policy for more information on eligibility and procedures.

If you have any questions, concerns, or need assistance, our customer support team is here to help. You can contact us via phone, WhatsApp, email, or through the contact form on our website. Our customer service hours are 12pm to 9pm, Mondays through Fridays.

Once an order has been placed, it may not be possible to cancel or modify it. However, please contact us as soon as possible if you need to make any changes to your order, and we will do our best to accommodate your request.

We take the privacy and security of your personal information seriously. Our website employs advanced security measures to protect your data and ensure a safe shopping environment.

Yes, we regularly offer discounts, promotions, and special deals to our customers. Be sure to subscribe to our newsletter and follow us on social media to stay updated on the latest offers.